Your information, handled properly.
How RenewBase uses personal information when you browse, enquire, purchase an appliance or contact us.
1. Who we are
RenewBase is a trading name of Palladium Group Ltd. RenewBase operates an online refurbished appliance business. For privacy enquiries, contact enquiries@renewbase.co.uk.
Add the company's registered office address and company number here so the privacy notice contains the full legal identity and contact details of the data controller.
2. Information we collect
Depending on how you use the site, this can include your name, email address, telephone number, billing and delivery address, postcode, order details, delivery information, messages you send us and technical information such as IP address, browser and device information.
3. How we use information
- To process and fulfil orders.
- To calculate and arrange delivery.
- To provide warranty and after-sales support.
- To respond to enquiries and complaints.
- To maintain accounting, tax, fraud-prevention and business records where required.
- To operate, secure and improve the website.
- To send marketing where we have a lawful basis and, where required, your consent.
4. Payments
Payment information is processed by our payment providers. RenewBase does not need to store full card details to process your order. Payment providers may process information under their own privacy terms.
5. Cookies and analytics
We may use necessary cookies for the website and shopping basket, together with analytics or advertising technologies where configured. Non-essential cookies will be handled in accordance with applicable consent requirements.
6. Sharing information
We may share relevant information with service providers such as Shopify, payment providers, delivery partners, technology providers, professional advisers and authorities where legally required. We only share what is reasonably necessary for the relevant purpose.
7. Retention
We keep personal information only for as long as reasonably necessary for the purpose collected, including legal, accounting, tax and dispute-resolution requirements.
8. Your rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing, data portability and to withdraw consent where processing relies on consent. You can contact us at the email above.
9. Complaints
If you are unhappy with how we use your information, please contact us first. You may also complain to the UK's Information Commissioner's Office where applicable.
10. Changes
We may update this notice from time to time. The latest version will be published on this page.