Buying a refurbished appliance
A refurbished appliance can offer far more value than buying new, but the quality of the refurbishment matters. This guide explains what to look for before you buy and the questions worth asking the seller.
It is whether the appliance has been properly inspected, tested, cleaned and prepared for continued use, and whether the seller will stand behind it if something goes wrong.
What does “refurbished” actually mean?
There is no single refurbishment process used by every seller. One appliance may have been professionally inspected and had worn components replaced, while another may simply have been cleaned and switched on to check that it runs.
A good refurbished appliance should have a clear preparation process. At RenewBase, that means the appliance is inspected, tested and cleaned before sale, with necessary refurbishment work completed before it is listed.
What to check before buying
1. Testing
Ask what has actually been tested. For a washing machine this could include filling, heating, draining, spinning, the door lock and a full cycle rather than simply switching it on.
2. Condition
Read the condition description carefully and look at every photograph. Refurbished does not necessarily mean cosmetically perfect.
3. Warranty
Check how long the warranty lasts, what it covers, whether parts and labour are included and who is responsible for arranging a repair.
4. Delivery
Confirm whether delivery is ground-floor only, whether installation is included and whether your access and doorway dimensions are suitable.
Questions worth asking the seller
- What was wrong with the appliance when it was acquired?
- What refurbishment or replacement work has been carried out?
- Has it been run through a complete working test?
- What exactly does the warranty cover?
- Are parts and labour included if a covered fault occurs?
- Are there any cosmetic marks or known limitations?
- What are the exact dimensions and weight?
Refurbished versus buying new
| Refurbished | New | |
|---|---|---|
| Up-front price | Often lower | Usually higher |
| Previous use | Yes | No |
| Cosmetic condition | May show signs of use | Normally pristine |
| Warranty | Depends on seller | Usually manufacturer/retailer backed |
| Value | Can be excellent when properly refurbished | You pay for new condition |
Red flags to avoid
- Vague descriptions such as “tested and working” with no explanation.
- No clear warranty terms.
- Stock photographs instead of photographs of the actual appliance.
- No model number or specifications.
- Pressure to buy without answering reasonable questions.
- A price that looks attractive but excludes major delivery or collection costs.
Before you order
Measure the space, check the appliance dimensions, confirm the door and hose access, and make sure the delivery arrangement suits your property. For integrated appliances, also check compatibility with your existing kitchen fittings.
Frequently asked questions
Is refurbished the same as used?
Not necessarily. “Used” describes an appliance that has previously been owned or operated. “Refurbished” should indicate that the appliance has gone through some form of inspection, cleaning, testing or repair, but the exact process varies by seller.
Should a refurbished appliance have a warranty?
A warranty is not proof by itself that an appliance was refurbished properly, but clear warranty terms are an important indication that the seller is prepared to stand behind the product.
Should I expect cosmetic marks?
Potentially. A refurbished appliance can be mechanically sound while retaining light cosmetic signs of previous use. Always use the seller's photographs and condition description as the guide.
Looking for a refurbished appliance?
Browse the current RenewBase stock and see the exact appliance, photographs, specifications, condition and warranty before ordering.
View current appliances →